Privacy policy

Privacy Policy
Last updated: October 17, 2026

Who we are
Fenlo is an online store operated by Kueen (“we,” “us,” “our”). This policy explains what personal information we collect, how we use it, and your choices. By using our store, you agree to this policy.

Information we collect

Information you give us

  • Name, email address, phone number, and shipping and billing address
  • Order details, such as products, prices and order history
  • Messages you send us, such as support emails or contact form submissions

Payment information
Payments are processed securely by Shopify Payments, PayPal, Apple Pay, Google Pay and Shop Pay. We never see or store your full card number.

Information collected automatically
When you visit our store, we and our service providers collect:

  • Device and browser type, IP address, approximate location
  • Pages you view, products you click, and how you arrived at our store
  • This is collected using cookies and similar technologies (see “Cookies” below)

How we use your information

  • To process, ship and track your orders
  • To answer questions and handle returns, refunds and exchanges
  • To prevent fraud and keep our store secure
  • To send marketing emails
  • To measure and improve our store and advertising
  • To meet legal, tax and accounting requirements

Who we share it with
We share information only as needed to run our store:

  • Shopify: our e-commerce platform, which hosts our store and stores order data
  • Payment processors: to complete your payment
  • Fulfillment partners and shipping carriers: to pack and deliver your order. They receive your name, shipping address and order details.
  • Analytics and advertising partners: Meta, TikTok, to understand store traffic and show relevant ads
  • Authorities: when required by law

We do not sell your personal information for money.

International transfers
Our service providers may store or process your information outside Canada, including in the United States and China. That information may then be subject to the laws of those countries.

Cookies
We use cookies to keep your cart working, remember your preferences, understand how visitors use our store, and measure our ads. You can manage cookies through your browser settings or our cookie banner. Blocking some cookies may affect how the store works.

Marketing emails
We only send marketing emails if you’ve given consent, for example by signing up for our email list. Every email has an unsubscribe link, and you can opt out at any time.

Your rights
Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Ask us to delete your information
  • Withdraw consent to marketing
  • Opt out of targeted advertising

To make a request, email kueensupport@gmail.com. We’ll respond within 30 days. We may need to verify your identity first.

How long we keep it
We keep your information only as long as needed to provide our services. Order and payment records are kept for as long as tax and accounting laws require.

How we protect it
We use reasonable safeguards, including secure, encrypted checkout through Shopify. No online system is 100% secure, but we work to protect your information.

Children
Our store is not intended for children under 16, and we don’t knowingly collect their information.

Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a new “Last updated” date.

Contact us
Privacy questions or requests:
Email: kueensupport@gmail.com
Mailing address: 60 Evelyn Wood Place, Cole Harbour, NS B2V 2A5.